At Disguise Shop, we’re dedicated to making your Halloween and costume experience magical from start to finish. Whether you’re transforming into your favorite character or preparing for a spooky celebration, we’ve got you covered with quality costumes and accessories.

Shipping Information

We ship globally (excluding some remote areas and parts of Asia). All orders are processed within 1-2 business days after payment confirmation.

Shipping Method Delivery Time Cost Details
Standard Shipping 10-15 business days after dispatch $12.95 Shipped via DHL or FedEx with tracking
Free Shipping 15-25 business days after dispatch FREE on orders over $50 Shipped via EMS (tracking may vary by location)

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

Returns & Exchanges Policy

We want you to be completely thrilled with your Disguise Shop purchase! If something isn’t quite right, we’re here to help make it better.

Our Standard Policy

We accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for return or exchange, items must be:

  • Unworn and unused
  • In the original packaging with all tags attached
  • In resalable condition (free of makeup, stains, odors, or damage)

Important Exceptions – Non-Returnable Items

For health, safety, and hygiene reasons, the following products are FINAL SALE and cannot be returned or exchanged:

  • Scary Halloween Masks
  • TV & Movie Masks
  • Zombie/Corpse Masks

Please try on costumes carefully before removing tags. We cannot accept returns on any masks that have been removed from their original sealed packaging or worn.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact Us: Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. You can use the template provided at the bottom of this page.
  2. Get Approval: Our customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions. Do not ship anything back without an RMA number.
  3. Ship It Back: Securely package the item(s) and include a copy of your original packing slip. Mail it to the address provided. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund within 5 business days.

Return Shipping Costs

  • If the return is due to our error (e.g., wrong item sent, defective item), we will provide a prepaid return shipping label.
  • If the return is for any other reason (e.g., size, change of mind), the customer is responsible for the return shipping costs.

Refund Timeline and Method

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Please allow 5-10 business days for the refund to be processed by us and then an additional 5-10 business days for it to appear on your statement, depending on your bank or card issuer’s policies.

Original shipping fees are non-refundable for returns due to change of mind or size exchanges.

Exchange Requests

Exchanges are subject to product availability. If the item you want is out of stock, we will issue a refund to your original payment method. We will not process the exchange until the original item is received and inspected.

Return Address & Contact

Please ship returns to:

Disguise Shop (Returns)
RMA #: [Your assigned number]
30 Tanner Street
Manchester, US 06042

Email: [email protected] for all return-related inquiries.

Return Request Email Template

Copy and paste the template below into an email to us to get the process started.

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Disguise Shop Team,

I would like to request a [return / exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date Order Was Placed]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return/Exchange: [e.g., Wrong size, defective, etc.]

I have read and understand the Returns & Exchanges Policy.

Please provide the next steps and an RMA number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – Optional]

© 2023 Disguise Shop | 30 Tanner Street, Manchester, US 06042 | [email protected]