Welcome to Disguise Shop’s FAQ page! We’re here to help you with any questions about our products, shipping, payments, and more. Our goal is to ensure your costume-buying experience is fun, easy, and hassle-free. Below, you’ll find answers to common queries. If you don’t see what you’re looking for, feel free to reach out to our friendly team!

Product Questions

What types of costumes and masks do you offer?
We specialize in a wide range of disguises! Our collection includes Adult Costumes By Theme, Kids Halloween Costumes By Theme, Men’s Costumes, Scary Halloween Masks, TV & Movie Masks, Women’s Costumes, and Zombie/Corpse Masks. Whether you’re dressing up for Halloween, a themed party, or just for fun, we have something for everyone.
Are your costumes and masks high quality?
Absolutely! We pride ourselves on offering durable and realistic costumes and masks that are perfect for creating unforgettable moments. Each item is carefully selected to ensure it meets our standards for fun and reliability.
Do you have products for children?
Yes! We have a dedicated section for Kids Halloween Costumes By Theme, featuring safe and exciting options for little ones to join in the fun.

Shipping & Delivery

Where do you ship to?
We ship globally to most regions, excluding Asia and some remote areas. If you’re unsure about delivery to your location, contact us at [email protected] for assistance.
What are your shipping options?
We offer two convenient methods:
  • Standard Shipping: $12.95 via DHL or FedEx. Orders are processed in 1-2 business days, and delivery takes 10-15 days after dispatch.
  • Free Shipping: For orders over $50, we use EMS. Processing takes 1-2 days, and delivery takes 15-25 days after dispatch.
How long does it take to receive my order?
After placing your order, allow 1-2 business days for processing. Then, delivery times vary: 10-15 days for Standard Shipping and 15-25 days for Free Shipping. You’ll receive a tracking number via email once your order is dispatched.
Do you offer expedited shipping?
Currently, we only offer Standard and Free Shipping options. We’re focused on providing reliable and affordable delivery to ensure your costume arrives on time for your event.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely to protect your information.
Is my payment information safe?
Yes! We use secure payment gateways to ensure your data is protected. Shop with confidence knowing that we prioritize your privacy and security.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date you receive your item. If anything isn’t right, contact us at [email protected] to initiate a return. Items must be in original condition for a refund or exchange.
How do I return an item?
Email our team with your order details and reason for return. We’ll provide instructions and a return address. Once we receive and inspect the item, we’ll process your refund or exchange.
Are there any items that cannot be returned?
For hygiene reasons, masks and costumes that have been worn or damaged may not be eligible for return. Please refer to our return policy details or contact us for specific cases.

Account & Order Management

How do I track my order?
After your order is dispatched, we’ll email you a tracking number. Use it on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey.
Can I change or cancel my order after placing it?
We process orders quickly to ensure timely delivery, so changes or cancellations may not be possible once processing has begun. Contact us immediately at [email protected] if you need assistance, and we’ll do our best to help.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders faster and save preferences for future shopping.

Still have questions? We’re here to help! Email our friendly support team at [email protected] for personalized assistance. Happy disguising!

© 2023 Disguise Shop | 30 Tanner Street, Manchester, US 06042

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